Returns & Refunds policy

At Desly International Inc., we take great pride in providing high-quality food products. Due to the nature of our products and for food safety reasons, all sales are final.

No Returns or Refunds

Because our products are food items, we do not accept returns, exchanges, or issue refunds for any products once an order has been shipped or delivered.

This policy helps ensure the safety, freshness, and integrity of all products sold to our customers.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged during shipping

  • Defective

  • Incorrect (you received the wrong item)

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

After reviewing your claim, we may, at our sole discretion, provide a replacement or store credit if the issue is determined to be our responsibility.

Shipping Issues

Desly International Inc. is not responsible for delays caused by shipping carriers, weather, or other events beyond our control. However, if your package is lost or significantly damaged in transit, please contact us and we will work with the shipping carrier to assist in resolving the issue.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered processing or has been shipped, it cannot be canceled.

Contact Us

If you have any questions regarding this Returns & Refund Policy or need assistance with an order, please contact us:

Email: contact@deslyinternationalinc.com